Visitor Information during COVID-19

As the COVID-19 situation continues to evolve, and while keeping in alignment with recommendations from the Ministry of Health, Lake of the Woods District Hospital has taken precautions to keep all staff, patients and their families safe. This includes temporary changes to our Visitor Policy, including restricting the number of visitors permitted in the Hospital.

Purpose of Visitor Restrictions:

  • Minimize the risk of infection for LWDH staff, patients and their families.
  • Ensure preservation and conservation of the hospital’s personal protective equipment (PPE).
  • In compliance with the Quarantine Act, visitors who are self-isolating due to recent travel are NOT permitted to enter the hospital, even in extenuating circumstances.
  • To follow the recommendations set out by the Northwestern Health Unit.

Alternative Options to Visiting:

Lake of the Woods District Hospital supports family presence to ensure the emotional wellbeing of our patients by providing alternative options to in person visitation.  Staff can facilitate the use of technology (iPad) for patients to communicate/visit with family.  

In July 2021, LWDH began to offer outdoor visiting to long-stay, ALC, and palliative patients, when clinically appropriate on a pre-approval basis.

Requests for outdoor visiting need to be made to the Unit Manager or Team Lead. Visiting is to be scheduled in advance and will be coordinated by the Team Lead. The care team will determine if the patient is safe to be taken outside by a designated visitor. Patients who are permitted outdoor visiting will be accompanied to and from the outdoor visiting space by their designated visitor and can have up to another six (6) visitors outdoors at that time. For outdoor visits, the following protocols must be adhered to:

  • The designated visitor(s) must pass screening.
  • Visitors and patients must practice physical distancing at all times.
  • Visitors and patients must wear masks at all times.
  • There is no eating/drinking permitted.
  • Hand hygiene should be performed when exiting and re-entering the hospital.
  • Children are permitted and children under 2 are not counted in the total designated visitor number.

How Many Visitors are Permitted?

Currently, two designated visitors will be identified by each admitted patient and allowed to visit between the hours of 4:00 p.m. – 7:00 p.m.

What Time are Visiting Hours?

Visiting hours are 4:00 p.m. to 7:00 p.m.

Visitor restrictions remain in place in the Emergency Department. Exceptions will be parents/guardians of minor children being treated. Any other exceptions to be determined by the unit manager or Nursing Supervisor on duty.

What is a Designated Visitor?

Designated visitors are those deemed essential to the emotional wellbeing, health and quality of life of loved ones. In most cases, visitors should be a close family member and/or friend who have a clearly established pattern of involvement in providing care and support to the patient.

A designated visitor does not have to be an essential care giver.

Visitor Screening and Masking

All designated visitors must bring and wear a mask upon entering the hospital. Visitors will be screened at the hospital’s Main Lobby upon entry (please note, this is NOT the emergency entrance). Screening follows Ministry of Health guidelines and will involve answering questions related to COVID-19 symptoms, temperature check, recent travel history and if the visitor has been directed to isolate by a public health authority. All visitors will be screened before being allowed in. Entrance to the hospital will be denied to anyone who fails the screening tool.

Visitors will identify which patient they are going to see and be provided a visitor sticker to be worn while in the building. All visits will take place in the patient’s room, unless otherwise arranged (ie: outdoor visiting). Visitors are reminded to maintain physical distancing while in the hospital and are required to check out upon exit and return their visitor sticker. Mask must be worn throughout the duration of the visit (not to be removed while in the patient’s room). 


Exceptions may be made for extended admissions and in extenuating circumstances and will be addressed on a case by case basis.

July 26, 2021



Regular Visiting Hours

The Lake of the Woods District Hospital ensures the safety and security and, at the same time, respects the needs and wishes of its patients. It is important to recognize how the needs and wishes of patients impact other patients within the hospital. For the safety of our patients and staff, it is important to maintain a visiting hour guideline to manage security, infection control and routine requirements for the hospital.


General hospital visiting hours

11:30 am to 8:30 pm


ICU Department

2 pm to 3:30 pm and 7 pm to 8:30 pm



· All visitors outside general hospital visiting hours will be required to obtain and wear a visitor’s pass from switchboard.

· Children under twelve (12) years of age must be under the care and control of an adult at all times.

· Visitor volume is adjusted to the comfort of the patient and/or the patient’s roommate by the nursing staff. Visitors are asked to cooperate with the nursing staff if they or their children are asked to leave due to volume of visitors, noise or behavior.

· Visitation may be restricted or expanded to meet patient care needs and/or to provide compassionate care.

· Parents of ill children are allowed to stay at their bedside. Only 1 parent can stay at the bedside overnight.

· An announcement shall be made each evening by the Switchboard Operator that“Visiting hours are now over, would visitors please exit the facility” to facilitate clearing the hospital prior to bedtime care and security lockup.

· All visitors will comply with infection control policies and procedures; i.e. hand hygiene, isolation precautions, etc.


· The Lake of the Woods District Hospital recognizes that family-centered maternity, newborn and early childhood involves the whole family as well as healthcare professionals and that through activities aimed at improving maternal health, promoting the normal growth and development of the child and at strengthening the family unit, potential physical and emotional handicaps may be reduced.

· The Lake of the Woods District Hospital will provide care that is patient-centered, service-oriented and performance-focused.

· A mother will have her newborn infant rooming with her from the time of delivery.

· The immediate family of the newborn infant may visit outside of the regular visiting hours at the discretion of the motherand with the approval of staff.

· All other visitors are welcome during general hospital visiting hours (11:30am – 8:30pm), as per our hospital policy.


· ICU visiting hours are as posted.

· Visitors will be requested to call into the ICU from the waiting room phone prior to entering.

· 2 visitors at a time are permitted for brief periods only.


· Patients may have one (1) support person/advocate with them as necessary, dependent on the acuity of the situation.

· The support person/advocate may include a significant other, family member, caregiver etc.

· Both parents may accompany their child in the Emergency Department.

· The support person/advocate may be requested to leave during treatment.

· Support person/advocate is to refrain from bringing food or drinks into the Emergency Department.

· Cell phones and electronic devices are not to be used in the triage area.

· There may be exceptions based on any changes in the patient’s condition.